• Shikhin Agarwal

Case Study: Competitive Insights on Personalized Marketing Companies

Updated: Dec 8, 2019

Problem A head of sales (CRO), at a post-series C growth stage Personalized Marketing company, would like to develop a deeper understanding of the competitors. Some of his key questions were:

  • How should I look at competition - direct competitors (offering same capabilities) and not so direct (offering somewhat similar capabilities)?

  • What capabilities do they offer?

  • How do they position in the market?


The CRO hears about the StatsLateral product through his professional network and he signs up as a beta user. He refers to a Gartner report published in 2015 on Digital Personalization Engines, which has not been refreshed for over 2 years. After signing up on StatsLateral, the user is able to:

  • View a list of competitors from the Gartner's report and other public sources of information, and selects the most relevant companies for competitive insights

  • Reviews a detailed list of capabilities offered in the market and runs a comprehensive StatsLateral analysis on 27 companies and over 25 capabilities

  • Simply clicks a button to generate competitive insights for the selected companies and capabilities

Results Within a few minutes, the head of sales is able to generate insights on 27 direct and in-direct competitors with over two dozen capabilities:

  • Three competitors seem to have deeper capabilities for "Personalized Recommendations", which is the core capability of his company

  • More than 50% of the competitors are offering "Artificial Intelligence" and "Machine Learning" based capabilities, hence diluting AI-based positioning in the market. Only two competitors offer "Deep Learning"

  • The least addressed capabilities across the competitors are: Personalization platform, Individual Personalization, E-commerce Personalization and Retargeting Personalization

  • Some of the competitors offer channel-specific specialization:

  • Four in "Email Marketing"

  • Six in "Social Media"

  • Two in "Mobile Marketing"

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